Automotive · Service
Auto shop: bay utilization up 40%
8 service bays, 3 service advisors
The problem
Bookings were taken over the phone — the service advisor spent about 30% of their day just answering booking calls. Bays sat idle when clients no-showed without notice. Nobody reminded returning customers about annual service or seasonal tire changes.
What we built
A Telegram booking bot: pick a service, pick a time, see available bays. Reminder the day before and 2 hours ahead. After 5,000 km the bot pings the customer: "Time for a service — want to book next week?" One-tap re-booking, no call needed.
Results
*Figures converted from RUB at project-time exchange rates.
Stack
Want the same result for your business?
Send two sentences describing your setup. We’ll tell you honestly whether a similar approach would work — and what it would take.